- Here And Ready To Help -
Frequently Asked Questions
Find answers about your British favourites, shipping and coolers, Orlando same-day delivery and pickup. Still need a hand? Get in touch.
- A Taste Of Home -
Products & British Favourites
What can I shop at British Food Club?
What can I shop at British Food Club?
Explore British tea, biscuits, sweets, crisps, pantry essentials, bakery favourites and frozen foods. Browse our collections or shop all products to find your favourites.
Where can I find ingredients and allergen information?
Where can I find ingredients and allergen information?
Check the information on each product page for ingredients, allergens and dietary details where available. Always check the packaging before consuming a product, as ingredients can change. If you need more information before ordering, contact us.
How do I check a product’s size or quantity?
How do I check a product’s size or quantity?
Review the size, product description and available options on the product page. If there are multiple sizes or flavours, select the option you want before adding it to your cart.
Can I order frozen foods along with tea, biscuits and pantry items?
Can I order frozen foods along with tea, biscuits and pantry items?
Yes. You can shop frozen and shelf-stable favourites together. If your order is being shipped and contains a frozen item, the cooler and perishable shipping requirements apply to the order. See the shipping questions below for details.
How should I store frozen or refrigerated products?
How should I store frozen or refrigerated products?
Follow the storage instructions on the product packaging. Refrigerate or freeze perishable items promptly when your order arrives.
What if I can’t find a favourite product?
What if I can’t find a favourite product?
Contact us with the brand and product name. We can help you check availability.
- Packed For The Journey -
Nationwide Delivery
Do you ship across the United States?
Do you ship across the United States?
Yes. We ship British favourites throughout the United States. Available shipping methods and rates depend on your delivery address and the items in your order. Visit Pickup & Delivery for more information.
Which carriers do you use?
Which carriers do you use?
We use USPS and FedEx for shelf-stable orders. Orders containing frozen items have additional shipping requirements and must arrive within 48 hours of dispatch.
Why does my frozen order need a cooler?
Why does my frozen order need a cooler?
Frozen and perishable items are packed in an insulated Styrofoam cooler with 10 lb of dry ice to help protect them during transit. A cooler is required for shipping these items.
Why has a cooler been added to my cart?
Why has a cooler been added to my cart?
When your order contains a frozen item, a thermal cooler with dry ice is automatically added to protect your frozen products during shipping. Additional coolers are added as needed based on your order’s weight.
Each cooler includes 12 lb of packaging and dry ice, allowing up to 23 lb of products within the 35 lb packed-weight limit. Cooler quantities and charges appear in your cart before checkout.
Do I need a separate cooler for every frozen product?
Do I need a separate cooler for every frozen product?
No. You only need one cooler per order, even when purchasing multiple frozen items. The cooler cannot be removed while frozen products remain in the order.
Which shipping method should I use for frozen items?
Which shipping method should I use for frozen items?
Any shipped order containing a frozen item must arrive within 48 hours of dispatch. FedEx Ground may be used where it meets that transit requirement; otherwise FedEx 2Day is required. Available methods and rates are calculated at checkout based on your order and address.
Does the 48hr requirement start when I place my order?
Does the 48hr requirement start when I place my order?
No. The 48-hour requirement refers to transit time from dispatch. It does not mean every order will arrive within 48 hours of being placed.
How much does shipping cost?
How much does shipping cost?
Available shipping rates are calculated at checkout based on your order and delivery address. Frozen orders also require the cooler shown in your cart.
- British Favourites, Locally Delivered -
Same-Day To Orlando
Where do you offer local delivery?
Where do you offer local delivery?
Local delivery is available to eligible addresses within a 10-mile radius of 1745 Premier Row, Orlando, FL 32809. Explore our local delivery map as a guide. Eligibility depends on your exact address, as some neighbourhoods extend beyond the radius.
When is same-day delivery available?
When is same-day delivery available?
Same-day delivery is available Monday through Friday for qualifying orders placed before 2 PM Orlando time, subject to availability. We are closed on most major holidays.
What happens if I order after 2 PM?
What happens if I order after 2 PM?
Local delivery orders placed after the 2 PM cutoff move to the next business day.
Can I have frozen foods delivered locally?
Can I have frozen foods delivered locally?
Yes. Frozen favourites can be included in qualifying local delivery orders, along with tea, biscuits, sweets and pantry essentials.
How much does local delivery cost?
How much does local delivery cost?
The cost varies depending on the contents of your order and the distance travelled. Your local delivery charge is shown at checkout.
Is FedEx 2Day the same as local same-day delivery?
Is FedEx 2Day the same as local same-day delivery?
No. FedEx 2Day is a shipping service for orders sent by carrier. Same-day local delivery is a separate option for qualifying addresses within our Orlando delivery area.
Local delivery is often the more affordable option when available. If your order includes frozen items and a thermal cooler, you’ll automatically receive a $10 “Dry Ice Credit For Local Delivery” at checkout, since dry ice isn’t needed for local delivery.
- Collect Your Favourites -
Local Pickup In Orlando
Where do I collect my pickup order?
Where do I collect my pickup order?
Collect your order from British Food Club at 1745 Premier Row, Orlando, FL 32809.
How do I place a pickup order?
How do I place a pickup order?
Shop online, select pickup and confirm your desired pickup date at checkout.
What are your pickup hours?
What are your pickup hours?
Please contact us to confirm current pickup hours and availability before visiting.
If I'm picking up, why do I need to purchase the cooler?
If I'm picking up, why do I need to purchase the cooler?
Coolers are automatically included with frozen items and charged at checkout. When you collect your order, we’ll refund the full charge for any coolers included in your purchase.
Can I pick up frozen products?
Can I pick up frozen products?
Yes. Choose pickup for your frozen favourites and plan to refrigerate or freeze them promptly after collection. Confirm your pickup arrangements before visiting.
- We’re Here To Help -
Orders & Help
Can I change or cancel an order?
Can I change or cancel an order?
Contact us as soon as possible with your order number and the change you need. We will check the order status and let you know what is possible.
What should I do if an item is missing, damaged or incorrect?
What should I do if an item is missing, damaged or incorrect?
Please contact us with your order number and details of the issue. Include photos of the item and packaging where relevant so we can review it and help.
How can I ask a question about my order?
How can I ask a question about my order?
Use our contact page and include your order number if you have one. For delivery and collection information, visit Pickup & Delivery.