- Dry Goods Free Shipping on orders over $39.99.
- Orders are typically processed within 1 to 2 business days (Mon-Fri). In November, December and the month before Easter, orders may take longer to process.
- Heavy or incomplete orders may take longer to process.
- If you require your package by a specific date, please make a note in the comment box and we will do our best to accommodate you.
- Shipping charges are based on weight and distance
- Shipping options are available through FedEx & USPS within the USA.
- Deliveries are not made on Saturday or Sunday.
- The transit time for Ground shipping depends on your zip code. Orders to the East Coast should arrive within 2 to 4 business days.
- Business days are Monday through Friday.
- The item prices on the website do not include shipping and handling.
- Customers in Florida are subject to 6.5% sales tax on certain items.
- The shipping and handling charges will be computed when you start the checkout process as they are based on your zip code.
- We can ship to anywhere in the USA that FEDEX or USPS delivers to.
- We cannot send frozen products outside of the USA.
- The shipping calculator only allows for orders up to 150lbs.
- If your order is larger than that, please split into two orders or phone in the order to the store.
- If needed, orders over 100lbs can be picked up at the warehouse - please arrange your pickup date and time in advance - "walk ins" welcome between 8-1.30pm.
Frozen Perishable Shipping Policy
- Minimum for Frozen shipping is 10lb
- Do Not mix dry goods with frozen
- Orders containing Frozen items must choose 'Flat Rate' at checkout and are shipped to the following states: AL, GA, FL, KY, LA, MS, NC, SC, TN VA, and WV.
- Orders containing Frozen items must choose 'FEDEX EXPRESS' at checkout and are shipped to the following states: AR, AK, AZ, CA,CO, CT, DE, HI, IA, ID, IL,IN, KS, MA,ME, MD, MI, MN, MO, MS, MT NE, NV, NH, NJ, NM, ND, OH, OK, OR, PA, RI, SD, TX, UT, VT, WA, WI and WY.
- Products need to arrive within 24 hours to 36 hours to avoid the product from becoming spoiled.
- Requires an insulated Cooler Box & Dry Ice.
- If you place a frozen perishable order Wednesday-Sunday, it will be held and shipped the following Monday or next available business day.
- Refrigerated or frozen food cannot be returned, please be aware of this when ordering.
- All returns must be approved in advance by telephone.
- Please call 1-407-988-2425 - from 8 am - 2 pm EST Monday to Friday.
- Items such as gift wares can be returned after contacting us.
- Returns will be at the discretion of British Food Club.
- The items must be received back in a perfect state; and a restocking fee of 20% will be applied to the refund issued.
- The buyer is responsible for the return shipment of the package.
- Food is not returnable.
- If package is damaged on delivery, please report to us the damages with a picture within 24 hours of receipt of product.
- Prior to returning damaged items they must be reported within 24 hours to us with photographs.
- All problems must be reported with 24 hours and returned before 30 days after receipt.
- At britishfoodclub.com we wish to provide you with quality products and excellent service.
- If for any reason you are not satisfied with your shopping experience, please let us know.