Shipping & Returns

Shipping

  • Orders are typically processed within 1 to 2 business days (Mon-Fri). In November, December and the month before Easter, orders may take longer to process.
  • Heavy or incomplete orders may take longer to process.
  • If you require your package by a specific date, please make a note in the comment box and we will do our best to accommodate you.
  • Shipping charges are based on weight and distance
  • Next Day, Second Day, 3 Day and Ground options are available through UPS within the USA.
  • Deliveries are not made on Saturday or Sunday, so a Three Day Select order sent on Wednesday would typically arrive on the following Monday.
  • The transit time for Ground shipping depends on your zip code. Orders to the East Coast should arrive within 2 to 4 business days.
  • Business days are Monday through Friday.
  • Refrigerated or frozen food cannot be returnedplease be aware of this when ordering.

Tax

  • The item prices on the website do not include shipping and handling.
  • Customers in Florida are subject to 6.5% sales tax on certain items.
  • The shipping and handling charges will be computed when you start the checkout process as they are based on your zip code.

Restrictions

  • We are able to ship to anywhere in the USA that UPS or USPS delivers to.
  • We cannot send frozen products outside of the USA.
  • The shipping calculator only allows for orders up to 150lbs.
  • If your order is larger than that, please split into two orders or phone in the order to the store.
  • If needed, orders over 100lbs can be picked up at the warehouse - please arrange your pickup date and time in advance - "walk ins" welcome between 9-3pm.

Frozen Products

  • Frozen products need to arrive within 24 hours to 48 hours to avoid the product from becoming spoiled.
  • The Next Day or Two Day shipping option should be chosen for all FROZEN orders outside of Florida Orders for zip codes 32003 up to 34997 (Florida) can be shipped by Ground and should take 1 to 2 days for delivery by UPS.
  • Please have parcels (especially frozen foods) shipped to an address where someone can receive the package (this may mean your work address) Next Day & 2 day shipping is fairly expensive and we would recommend ordering a MINIMUM of 6 pounds to make your purchase cost effective.
  • Refrigerated or frozen food cannot be returnedplease be aware of this when ordering.

Returns

  • All returns must be approved in advance by telephone.
  • Please call 1-407-988-2425 - from 9 am - 4 pm EST Monday to Friday.
  • Items such as gift wares can be returned after contacting us.
  • Returns will be at the discretion of British Food Club.
  • The items must be received back in a perfect state; and a restocking fee of 20% will be applied to the refund issued.
  • The buyer is responsible for the return shipment of the package.
  • Food is not returnable.
  • If package is damaged on delivery please report to us the damages with a picture within 24 hours of receipt of product.
  • Prior to returning damaged items they must be reported within 24 hours to us with photographs.
  • All  problems must be reported with 24 hours and returned before 30 days after receipt.

Satisfaction Guarantee

  • At British Food Club.com we wish to provide you with quality products and excellent service.
  • If for any reason you are not satisfied with your shopping experience, please let us know.